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At helpbase.ca we pride ourselves in our outstanding client services and support. We are proud to offer dedicated, one-on-one service for each and every client. Should you have any questions or concerns about our services available, or would like more information, we urge you to contact us at any time and a representative will be sure to contact you immediately. Our staff are available 24 hours a day, 7 days a week by phone for all emergency situations.


Sales & Service Enquiries

We want to ensure that you are able to get all the answers you are looking for, and no question or concern is left un-addressed. For all sales & service enquiries, we encourage you to submit an information request ticket through our support center to our sales team, or email sales(at)helpbase.ca. Alternatively, our sales team may also be contact by phone via the number listed below.

Support Requests

For all support requests, including website updates, account modifications and error reporting, we require you to submit a support ticket through our ticketing portal. This process helps us track all incoming requests so we can ensure we are able to address all concerns in a quick and professional manner. All clients are assigned a dedicated login and password to manage their support requests, although we do allow guest submission. All requests can be made by our online form in our support center, or emailed to support(at)helpbase.ca, and a ticket will automatically be generated from your email.

Once accepted, you will be able to track the progress of all tickets online, and reply in real time to our representatives to ensure your problem is resolved as quickly as possible.


Phone & Direct Email

24/7 Direct Phone : 905-424-2490
Support Email : support@helpbase.ca
Sales Email : sales@helpbase.ca


Mailing Address

33 Bryant Rd
Ajax, Ontario
L1S 2Y5