Home » Privacy Policy

This policy does not cover information collected on sites linked from helpbase.ca.

We helpbase.ca are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. The following is a summary of the various ways we treat the information you provide us while using our site.

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information. We only collect personally identifying information with your specific knowledge and consent. For instance, when you register for our service, enter support tickets, or complete a survey, you are asked to provide information such as your email address, or name, or phone number. Optional information may also be requested, but will not be required.

helpbase.ca uses this information to provide you with the service you have requested. For example, when subscribing to a service, or submitting a support ticket, we may use your email address to send you a confirmation notice, or retrieve your account details. We may use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device.

helpbase.ca does not sell or otherwise distribute any of our users' personal information. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

You may have read about "cookies," they are bits of information that are placed by a Web site in a storage place on your own computer. We use cookies only when you request a service dependant on cookies, such as the "auto-login" feature. Our cookies do not contain any information that is, in itself, personally identifying. If you don't want cookies, your Web browser likely includes an option that allows you not to accept them. Using that option will disable cookie dependant features of the service, such as the "auto-login" feature.

helpbase.ca may disclose any personal information to law enforcement agencies without further consent or notification to the individual upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.

Upon your request, we will assist you to review, to delete or to correct or update your personal information that you have previously provided. If at any time you believe that we have not adhered to our policy with respect to protecting your privacy, or if you have questions regarding the collecting or use of your personal information or regarding our privacy policy, please contact us. We will use all reasonable efforts to promptly address your concern.

Finally, while your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.

Children: helpbase.ca sites are not intended for use by children, especially those under age of 16. No one under the age of 16 is allowed to provide any personal information or use our public discussion areas, forums, and chats.

If your kids disclose information about themselves in our public discussion areas or profiles, they may get unsolicited messages from other parties. Accordingly, you should tell them not to do so.

If you're worried about your kids' activities or their privacy on our sites, we encourage you to email us at info(at)helpbase.ca.

This Privacy Policy may be modified from time to time; notice of changes will appear on this page, so check back often.

If you have concerns or questions about any aspect of this policy, please email us at info(at)helpbase.ca. We welcome your feedback.